General hostel rules and regulations

- 1
  You are welcome at PortHostels chain,
  24 hours a day and 7 days a week!
- 2
  Check-in time is 13:30.
  Check-out time — 12:00.
- 3
  If something is uncomfortable (the bed is done badly, you need more pillows or blankets, you notice dirt or dust, you feel too cold or too warm, you are disturbed by your neighbours, the light-bulb is burned out, socket does not work, water in the shower is not hot enough or runs slowly etc), please inform the administrator about your inconvenince or call senior officials: +7 (961) 806-01-66 or +7 (921) 925-96-60. Our team is always eager to make everything possible for our guest’s comfort, but sometimes we can be a bit late to notice the problem. Please feel free to inform us about any trouble you encounter with. We will be very thankful if you inform us about the problem directly, not through the internet.
- 4
  Bed linen and towels are included in the cost of accommodation. If extra cleaning or changing bed linen is needed you can hang special tag on your door knob or inform the administrator.
- 5
  Guests may arrive earlier and, at the discretion of administrator, leave their luggage at hostel, have a snack in the kitchen, rest in the hall if it will not interfere with the present hotel guests.
- 6
  “Early check-in” (from 6 a.m. to 1:30 p.m.) and “late check-out” (from 12:00 p.m. to 6.p.m) can be provided at the reception desk for extra cost (half of the night stay) only in case your room is not already reserved for these hours by someone else. The servises of “extra early check-in” (before 6 a.m.) and “extra late check-out” (later than 6 p.m.) is available at the reservation department by phone any time since the booking is done (cost is one night stay).
- 7
  At check-in, you should pay per whole period of booking. It must be paid at the moment of arrival (excluding prepayment, if it had been done before).
- 7a
  In case of long-term accommodation (monthly rate) when checking-in one has to pay per whole month. To prolong accommodation guest must notify about his/here intention to continue residence in the hostel, in the same room/place not later than 7 days before the end of the current period.
- 8
  If you wish to cancel your reservation, you need to notify us 72 hours in advance of your arrival date (and 7 days in advance of the arrival if the reservation is made on the Russian federal holiday days). In case of cancellation in proper time, prepayment is refunded in full.
  In the case of late cancellation or change of the reservation dates (less than 72 hours / 168 hours for russian holiday reservations) already at the time of guests’ staying at the hostel, the hostel may make an overcharge - cost of one night stay.
  Cancellation and modification terms and conditions for the reservations made through third-party agencies (booking web-sites), check at the booking agency, your booking confirmation document or at our hostel reservation department.
- 8a
  If guests staying at hostel on a monthly rate decide to leave the hostel earlier than expected, recalculation is made as following: (daily rate*nimber of past nights) + (daily rate *3 nights). If calculated sum exceeds the cost of monthly rate (already payed), then no extra payments are required.
- 9
  All foreigner guests have to present their passports, migration cards and visas (if visa is required by international cross-boundary policy with a each particular country.)
- 10
  According to the migration legislation of Russian Federation, all foreign visitors are obliged to register themselves at the Migration Service of Russian Federation. Migration registration service is carried out by the hostel administration at check-in and costs extra. The accommodation price excludes migration registration service fee.
- 11
  Bookings cannot be accepted from any persons under the age of 18 unless they are accompanied by an adult (over 18) or have a notarized parental permission.
- 12
  Children under 5 years can stay at our hostel without extra bed for free only in double or twin rooms.
- 13
  In line with the Russian legislation (№ 15 federal law), smoking is strictly prohibited within all interior areas of the Hostel, including: guest bedrooms, public areas and staircase. Alcohol drinking is prohibited as well (on holidays alcohol taboo can be a bit softened by the directior). Ask the receptionist where the smoking area is. Penaly charge for violation of this rule - 1000 RUR
- 14
  Getting out of the roof windows, as well as entering hostel through the roof windows, is strongly prohibited. For all the consequences of this rule violation (hostel property damage, public asset damage, harm to health, accidental death) the wrongdoer himself is resbonsible. If the wrongdoers are caught in the act, then follows an immediate expulsion from the hostel property without money refund.
  All roof windows are equipped with movement-detecting sensors and video cameras.
- 15
  The administrative personell may intend on non-refundable prescheduled departure of the guest if the guest has violated any of the hostel rules. Immediate expulsion from the hostel follows if a guest is found under the alcohol or drug intoxication.
- 16
  Guests are to observe night-time peace and quiet in the period from 11.00 p.m. to 9.00 a.m., and from 12.00 a.m. to 9.00 a.m. at weekends, i.e. they are not to disturb the other guests accommodated in the hostel. Violation of this rule entails a fine of 500 rubles.
- 17
  Please don’t bring neither food nor beverages into the room, because it can cause an appearance of insects. We urgently request our hostellers not to keep food in their rooms and have their meals in the kitchen or in the hall. Penalty for violation of this rule – 500 RUR. The only exception for ths rule is pure drinking water.
- 18
  Guests of each room are provided with personal shelves in the kitchen-cupboard. All guests are allowed to use their shelves but not the shelves of neighbours. Please use the plastic bags or containers to keep your food in refridgerator. Sign your food with a marker (find it on the fridge). Before leaving the hostel emply your food shelf in the cupboard and take away your food from the fridge.
- 19
  The guest is responsible for any loss or damage to the hostel property caused by him/herself, their visitors or any person for whose behavior he/she is responsible. The receptionist may charge from the guest the penalty for breakage or damage - the sum of money needed to repair or buy new item.
- 20
  Guests are strictly forbidden to open and use the receptionists’ cabinets, shelves, drawers and lockers (in the kitchen as well). If you need hairdryer, iron, ironing board, boot dryers, slippers, towels, linens, etc., please contact administrator. Violation of these rule entails a fine of 500 rubles.
- 21
  Visitors may stay at hostel only by the permission of the receptionist within the time period from 9.00 a.m. till 11.00 p.m. (from 9.00 a.m. till 00.00 a.m. on holidays and weekends). Visitors’ passport as well as monetary deposit should be left at the reception desk. Receptionist has the right to refuse anyone in visit without explaining any reasons.
- 22
  There are secure locks in every door. Please keep your valuables inside the locked room, personal locker or with you. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Hostel administration accept no liability for the loss, theft or damage to guests’ property.
- 23
  Please be aware that lower and upper beds are equal so you may be assigned a top bed. If the price for the upper and lower beds is different, then your bed will be the one, you have chosen when making a reservation.
- 24
  Every guest is provided with the key from his room, and the magnetic key from the front door of the hostel. Guests keep these keys for all the period of staying at hostel and have to return the keys to the reception desk at check-out. The penalty for a room-key loss is 300 RUR, the penalty for a magnetic key loss is 500 RUR.
- 25
  The tourist group leader makes a money deposit (5000 RUR) for a group at check-in. The deposit may be fully, patially or not returned back at all at check-out (depending on the damages the hostel suffered from the tourist group).
- 26
  In purposes of fire prevention usage of any ecectric heaters in the rooms is forbidden (electric pots, water boilers, hairdryers, curling irons, shoe dryers etc). All elecrtic heating tools can be used in common areas of our hostel.
- 27
  Each guest has to wash all the dirty dishes immediately after the meal (including cutlery, knives, pots and pans) and place everything to the drainers and cupboards. It is not allowed to leave food in pots, pans and plates on a common table. Violation of this rule entails a fine of 500 rubles.
- 28
  Guests walk barefoot in our hostel or in slippers. If you do not have your own slippers you can purchase one at the reception. All outdoor footwear should be left on the shelves in the hallway.
- 29
  When taking a shower, please, keep an eye on the shower curtain. If water has accidentally leaked out to the floor, please wipe it to avoid the anger of the neighbours below. If you need aid - call the receptionist.
- 30
  Staying at hostel with small pets is allowed only by the permission of director.
- 31
  In case of systematic violation of described rules a guest can be dishoused
- 32
  In case of violation of the rules of the hostel and / or damage to the hostel`s property without subsequent compensation, as well as in case of a guest`s inappropriate behavior, the administration can to put the guest on the all-Russian black list.
- 33
  Reservation department may provide clients with certain discounts according to the discount policy approved by the director. Prices for accomodation are not fixed. This means that at the same time period it might happen so, that differetn guests pay different price for the same accommodation type. The price of accommodation is confirmed at the moment af making a reservation - and this price can not be changed. The price and discount a client gets when making a reservation depends on several factors among wich are: length of the stay period, number of spare rooms of the same category at the moment of booking, the time period left before the arrival date, number of persons etc.
- 34
  When checking-out please come to reception in 10 minutes before departure. Receptionist will check your room and ask you to fill little questionnaire.
- Thank you for understanding! We wish you to have a pleasant time at our hostel!
Правила бронирования

Существует несколько вариантов забронировать номер, Вы можете выбрать для себя наиболее удобный:
- - Просто позвоните по телефону: 8-967-433-79-73 (круглосуточно)
- - Заполните форму бронирования на нашем сайте: http://porthostel.ru/
- - Напишите личное сообщение администратору нашей группы: vk.com/write282077369
- - Отправьте свою заявку нам на почту: porthostel@gmail.com
Укажите, пожалуйста, в заявке:
- - Фамилию и имя
- - Желаемый номер
- - Количество заселяющихся человек
- - Даты заезда и выезда
- - Телефон
- - E-mail
Если вы бронируете через автоматическую форму бронирования на сайте:
Вам будут показаны те места и номера, которые есть в наличии. Заполнив в форме все поля, Вы будете переведены на страницу, где Вам будет предложено либо моментально оплатить ваше бронирование банковской картой, либо воспользоваться другими способами оплаты. В любом случае информация поступит в нашу систему и в кратчайшие сроки с Вами свяжется наш менеджер для подтверждения бронирования.
Если вы бронируете через почту или администратора группы ВКонтакте:
- 1
  В кратчайшие сроки (обычно сразу, но иногда с задержкой и в любом случае, не позднее, чем через 24 часа после получения заявки) наш менеджер свяжется с Вами для подтверждения бронирования.
- 2
  В случае отсутствия номеров в нашем хостеле, мы предложим Вам аналогичный номер в другом хостеле нашей сети или у проверенных партнеров.
- 3
  Для подтверждения бронирования номера Вам предложат внести предоплату в размере стоимости первых суток проживания. Это делается для того, чтобы мы были уверены, что ваши намерения заселиться к нам серьезны.
- 4а
  Если нет возможности внести предоплату, то на Ваше имя будет поставлена бронь со статусом "до связи". Это значит, что мы с Вами оговорим дату, в которую свяжемся еще раз уточнить Ваши намерения о приезде, и Вы должны будете подтвердить заезд. В случае, если мы не дозвонимся, Ваша бронь снимается.
- 4б
  Если Вы соглашаетесь на внесение предоплаты, то денежный перевод должен быть сделан не позднее, чем через 48 часов после момента бронирования и не менее чем за 24 часа до момента въезда. Необходимо сообщить о факте внесения предоплаты менеджеру по бронированию или администратору отеля. В противном случае, ваше бронирование может быть аннулировано.
Подтверждение бронирования:
После получения оплаты мы высылаем гостю Бланк подтверждения бронирования (Ваучер), в котором указаны:
- - сумма, внесенная в качестве предоплаты;
- - оставшаяся сумма к оплате;
- - адрес хостела, категория номера;
- - даты заезда и выезда;
- - прочие согласованные нюансы.
Данный ваучер предъявляется гостями администратору при заезде.

Аннуляция бронирования:

Аннулировать свой заказ на проживание можно не позднее, чем за 72 часа до предполагаемой даты заезда. В случае, если заказ попадает (полностью или частично) на дни официальных государственных праздников, предоплата не возвращается. В остальных случаях своевременной аннуляции заказа предоплата будет возвращена в полном объеме.

В случае несвоевременной аннуляции заказа на проживание (менее чем за 72 часа / 168 часов в праздничные дни) или предупреждения об изменении даты выезда на более раннюю дату менее чем за трое суток (семь суток в праздничные дни), уже на момент проживания гостя в хостеле, администрация хостела вправе потребовать выплатить неустойку в размере стоимости проживания одних суток в соответствующем номере.

Более подробную информацию вы можете прочитать в Договоре Публичной Оферты или уточнить по телефонам сети хостелов “Порт”.

General hostel rules and regulations

Правила бронирования