General guest rooms rules and regulations

- 1
  You are welcome at PortHostels chain,
  24 hours a day and 7 days a week!
- 2
  Check-in time is 13:30.
  Check-out time — 12:00.
- 3
  If something is uncomfortable (the bed is done badly, you need more pillows or blankets, you notice dirt or dust, you feel too cold or too warm, you are disturbed by your neighbours, the light-bulb is burned out, socket does not work, water in the shower is not hot enough or runs slowly etc), please inform the administrator about your inconvenince or call senior officials: +7 (961) 806-01-66 or +7 (921) 925-96-60. Our team is always eager to make everything possible for our guest’s comfort, but sometimes we can be a bit late to notice the problem. Please feel free to inform us about any trouble you encounter with. We will be very thankful if you inform us about the problem directly, not through the internet.
- 4
  Bed linen and towels are included in the cost of accommodation. If extra cleaning or changing bed linen is needed you can hang special tag on your door knob or inform the administrator.
- 5
  Guests may arrive earlier and, at the discretion of administrator, leave their luggage at guest rooms, have a snack in the kitchen, rest in the hall if it will not interfere with the present hotel guests.
- 6
  “Early check-in” (from 6 a.m. to 1:30 p.m.) and “late check-out” (from 12:00 p.m. to 6.p.m) can be provided at the reception desk for extra cost (half of the night stay) only in case your room is not already reserved for these hours by someone else. The servises of “extra early check-in” (before 6 a.m.) and “extra late check-out” (later than 6 p.m.) is available at the reservation department by phone any time since the booking is done (cost is one night stay).
- 7
  At check-in, you should pay per whole period of booking. It must be paid at the moment of arrival (excluding prepayment, if it had been done before).
- 7a
  In case of long-term accommodation (monthly rate) when checking-in one has to pay per whole month. To prolong accommodation guest must notify about his/here intention to continue residence in the guest rooms, in the same room/place not later than 7 days before the end of the current period.
- 8
  If you wish to cancel your reservation, you need to notify us 72 hours in advance of your arrival date (and 7 days in advance of the arrival if the reservation is made on the Russian federal holiday days). In case of cancellation in proper time, prepayment is refunded in full.
  In the case of late cancellation or change of the reservation dates (less than 72 hours / 168 hours for russian holiday reservations) already at the time of guests’ staying at the guest rooms, the guest rooms may make an overcharge - cost of one night stay.
  Cancellation and modification terms and conditions for the reservations made through third-party agencies (booking web-sites), check at the booking agency, your booking confirmation document or at our guest rooms reservation department.
- 8a
  If guests staying at guest rooms on a monthly rate decide to leave the guest rooms earlier than expected, recalculation is made as following: (daily rate*nimber of past nights) + (daily rate *3 nights). If calculated sum exceeds the cost of monthly rate (already payed), then no extra payments are required.
- 9
  All foreigner guests have to present their passports, migration cards and visas (if visa is required by international cross-boundary policy with a each particular country.)
- 10
  According to the migration legislation of Russian Federation, all foreign visitors are obliged to register themselves at the Migration Service of Russian Federation. Migration registration service is carried out by the guest rooms administration at check-in and costs extra. The accommodation price excludes migration registration service fee.
- 11
  Bookings cannot be accepted from any persons under the age of 18 unless they are accompanied by an adult (over 18) or have a notarized parental permission.
- 12
  Children under 5 years can stay at our guest rooms without extra bed for free only in double or twin rooms.
- 13
  In line with the Russian legislation (№ 15 federal law), smoking is strictly prohibited within all interior areas of the guest rooms, including: guest bedrooms, public areas and staircase. Alcohol drinking is prohibited as well (on holidays alcohol taboo can be a bit softened by the directior). Ask the receptionist where the smoking area is. Penaly charge for violation of this rule - 1000 RUR
- 14
  Getting out of the roof windows, as well as entering guest rooms through the roof windows, is strongly prohibited. For all the consequences of this rule violation (guest rooms property damage, public asset damage, harm to health, accidental death) the wrongdoer himself is resbonsible. If the wrongdoers are caught in the act, then follows an immediate expulsion from the guest rooms property without money refund.
  All roof windows are equipped with movement-detecting sensors and video cameras.
- 15
  The administrative personell may intend on non-refundable prescheduled departure of the guest if the guest has violated any of the guest rooms rules. Immediate expulsion from the guest rooms follows if a guest is found under the alcohol or drug intoxication.
- 16
  Guests are to observe night-time peace and quiet in the period from 11.00 p.m. to 9.00 a.m., and from 12.00 a.m. to 9.00 a.m. at weekends, i.e. they are not to disturb the other guests accommodated in the guest rooms. Violation of this rule entails a fine of 500 rubles.
- 17
  Please don’t bring neither food nor beverages into the room, because it can cause an appearance of insects. We urgently request our guest rooms not to keep food in their rooms and have their meals in the kitchen or in the hall. Penalty for violation of this rule – 500 RUR. The only exception for ths rule is pure drinking water.
- 18
  Guests of each room are provided with personal shelves in the kitchen-cupboard. All guests are allowed to use their shelves but not the shelves of neighbours. Please use the plastic bags or containers to keep your food in refridgerator. Sign your food with a marker (find it on the fridge). Before leaving the guest rooms emply your food shelf in the cupboard and take away your food from the fridge.
- 19
  The guest is responsible for any loss or damage to the guest rooms property caused by him/herself, their visitors or any person for whose behavior he/she is responsible. The receptionist may charge from the guest the penalty for breakage or damage - the sum of money needed to repair or buy new item.
- 20
  Guests are strictly forbidden to open and use the receptionists’ cabinets, shelves, drawers and lockers (in the kitchen as well). If you need hairdryer, iron, ironing board, boot dryers, slippers, towels, linens, etc., please contact administrator. Violation of these rule entails a fine of 500 rubles.
- 21
  Visitors may stay at guest rooms only by the permission of the receptionist within the time period from 9.00 a.m. till 11.00 p.m. (from 9.00 a.m. till 00.00 a.m. on holidays and weekends). Visitors’ passport as well as monetary deposit should be left at the reception desk. Receptionist has the right to refuse anyone in visit without explaining any reasons.
- 22
  There are secure locks in every door. Please keep your valuables inside the locked room, personal locker or with you. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Guest rooms administration accept no liability for the loss, theft or damage to guests’ property.
- 23
  Please be aware that lower and upper beds are equal so you may be assigned a top bed. If the price for the upper and lower beds is different, then your bed will be the one, you have chosen when making a reservation.
- 24
  Every guest is provided with the key from his room, and the magnetic key from the front door of the guest rooms. Guests keep these keys for all the period of staying at guest rooms and have to return the keys to the reception desk at check-out. The penalty for a room-key loss is 300 RUR, the penalty for a magnetic key loss is 500 RUR.
- 25
  The tourist group leader makes a money deposit (5000 RUR) for a group at check-in. The deposit may be fully, patially or not returned back at all at check-out (depending on the damages the guest rooms suffered from the tourist group).
- 26
  In purposes of fire prevention usage of any ecectric heaters in the rooms is forbidden (electric pots, water boilers, hairdryers, curling irons, shoe dryers etc). All elecrtic heating tools can be used in common areas of our guest rooms.
- 27
  Each guest has to wash all the dirty dishes immediately after the meal (including cutlery, knives, pots and pans) and place everything to the drainers and cupboards. It is not allowed to leave food in pots, pans and plates on a common table. Violation of this rule entails a fine of 500 rubles.
- 28
  Guests walk barefoot in our guest rooms or in slippers. If you do not have your own slippers you can purchase one at the reception. All outdoor footwear should be left on the shelves in the hallway.
- 29
  When taking a shower, please, keep an eye on the shower curtain. If water has accidentally leaked out to the floor, please wipe it to avoid the anger of the neighbours below. If you need aid - call the receptionist.
- 30
  Staying at guest rooms with small pets is allowed only by the permission of director.
- 31
  In case of systematic violation of described rules a guest can be dishoused
- 32
  In case of violation of the rules of the guest rooms and / or damage to the guest room`s property without subsequent compensation, as well as in case of a guest`s inappropriate behavior, the administration can to put the guest on the all-Russian black list.
- 33
  Reservation department may provide clients with certain discounts according to the discount policy approved by the director. Prices for accomodation are not fixed. This means that at the same time period it might happen so, that differetn guests pay different price for the same accommodation type. The price of accommodation is confirmed at the moment af making a reservation - and this price can not be changed. The price and discount a client gets when making a reservation depends on several factors among wich are: length of the stay period, number of spare rooms of the same category at the moment of booking, the time period left before the arrival date, number of persons etc.
- 34
  When checking-out please come to reception in 10 minutes before departure. Receptionist will check your room and ask you to fill little questionnaire.
- Thank you for understanding! We wish you to have a pleasant time at our guest rooms!
Правила бронирования

Существует три варианта забронировать комнату:
- - Просто позвоните по телефону: 8-967-433-79-73 (круглосуточно)
- - Напишите личное сообщение администратору нашей группы: vk.com/write214208531
- - Оставьте заявку или забронируйте нужные даты самостоятельно на нашем сайте http://porthostel.ru/
Укажите, пожалуйста, в заявке:
- - Фамилию и имя
- - Желаемую комнату
- - Количество заселяющихся человек
- - Даты заезда и выезда
- - Телефон
- - E-mail
- 1
  В кратчайшие сроки (не позднее, чем через 24 часа после получения заявки) наш сотрудник свяжется с Вами для подтверждения бронирования.
- 2
  В случае отсутствия свободных комнат на желаемом адресе, мы предложим Вам аналогичную комнату в наших соседних адресах.
- 3
  Для подтверждения бронирования Вас попросят внести предоплату в размере стоимости первых суток проживания. Это делается для того, чтобы мы были уверены, что ваши намерения заселиться к нам серьезны.
- 4
  Предоплата должна быть переведена не позднее, чем через 48 часов после момента бронирования и не менее чем за 24 часа до момента въезда. Необходимо сообщить о факте внесения предоплаты нам по телефону или сообщением: vk.com/write214208531. В противном случае, ваше бронирование может быть аннулировано.
- 5
  Аннулировать свой заказ на проживание можно не позднее, чем за 72 часа до предполагаемой даты заезда. В случае, если заказ попадает (полностью или частично) на дни официальных государственных праздников, предоплата не возвращается. В остальных случаях своевременной аннуляции заказа предоплата будет возвращена в полном объеме.
- 6
  В случае несвоевременной аннуляции или изменения заказа на проживание (менее чем за 72 часа /168 часов для броней на праздничные дни) уже на момент проживания в наших комнатах, мы вправе потребовать выплатить неустойку в размере стоимости проживания одних суток в соответствующей комнате. Условия аннуляции или изменения бронирования, выполненного через сторонние каналы онлайн-бронирования, уточняйте у наших сотрудников.
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Individual Enterpreneur Shashin Eduard Nicolaevich, legal address: 188544, Sosnovy Bor, 50 let Oktjabrja street, h.17 ap.97 TIN 471400143089 Primary State Registration Number of the Individual Entrepreneur 313472627300010

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General guest rooms rules and regulations

Правила бронирования